What is your policy on returns?
At Brightz, all sales are final with the exception of mechanical defects. Brightz have a 30 day limited replacement warranty. Please read our Return Policy below for more information. If you did not purchase your Brightz from our website, contact the store or seller you received them from.
Return, Delivery & Security Policy
Items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be unopened and unused. Brightz, Ltd. cannot refund money for products once the package is opened.
- Product must be returned in its original packaging.
- A Return Merchandise Authorization Number (RMA) must be requested from Brightz, Ltd. within 30 days of delivery of the product. All returned products require a Return Authorization number. To obtain an RMA Number, please email us at: support@brightz.com. Enter the Subject Line as “RMA REQUEST”. Please include your order number, name, the item number you are returning, and the reason for your return.
- Once an RMA has been received, products must be returned within 14 days to receive a full refund.
All sales are final. Original shipping and handling charges are non-refundable. The customer is responsible for return shipping and handling charges on all returned items.
Return Shipping
Unless Brightz made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring the items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions. If an item is returned to the wrong address, Brightz reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
Canceled Orders
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address.
Refused Shipments
If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Refunds
Once your return is received, Brightz Ltd. will issue a refund to the credit card or PayPal account used for the purchase. Please allow up to 3 weeks for your credit to be issued.
To receive a full refund, items must be shipped within 14 days from the day the Return Merchandise Authorization (RMA) Number. Returns received without a RMA will not be refunded.
Defective Merchandise
All products sold at brightz.com are factory new and are covered by the manufacturer’s 30 day limited replacement warranty. Brightz, Ltd. stands behind the quality and condition of all merchandise sold and if your item is defective, please call us at 419-517-0049 or email us at support@brightz.com. We will arrange for the item to be replaced promptly.
Please Include:
- For brightz.com purchases—the order number
- For all other online purchases—contact the seller for a refund or replacement
- For retail store purchases—contact the store for a refund or replacement
Damaged Merchandise
In the event that your merchandise arrives to you in a physically damaged condition due to transit damage, please call Customer Service at 419-517-0049 or email us at support@brightz.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or USPS (Parcel Post)) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third-party links
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- On our Privacy Policy Page
Users are able to change their personal information: - By emailing us
- By calling us
- By logging in to their account
How does our site handle 'do not track' signals?
Does our site allow third party behavioral tracking?
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- Within 7 business days
We will notify the users via in site notification - Within 7 business days
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
- To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can and we will promptly remove you from ALL correspondence.
Contacting Us
Ottawa Lake, MI 49267
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